WhatsApp It is an instant messaging platform that allows you to send texts, emojis, stickers and multimedia files that include images and videos, however, it is a very common problem that the above application does not allow you to view or play these elements from your mobile. Device, why does this happen and what is the solution to the problem? We will explain it below from Depor.

It needs to be clarified WhatsApp All the images and videos you receive are stored, but they are not saved directly in the gallery of your smartphone, although some elements are likely to appear in this section. Meta app sends multimedia files to “WhatsApp Images” or “WhatsApp Video” folder located in your Android mobile’s internal storage.

Another important fact to mention WhatsApp Photos or videos will not be saved in the following cases: when they are sent using the “View only once” option, they will automatically disappear after closing; Or when the “Media File Visibility” and “Auto Download” tools are turned off.

What to do when WhatsApp can’t download images or videos?

Activate the “Visibility of media files” function

• First, check it out WhatsApp There are no pending updates on the Android Google Play Store.
• Open the app and tap on the three vertical dots icon in the top right corner.
• Several options will be displayed, tap “Settings” > “Chats”.
• Finally, scroll down and toggle the switch that says “Visibility of media files”.
• With this setting, every time you send a photo or video, it’s immediately stored in your phone’s gallery after downloading.

Activate the “Auto Download” function

• Enter the “Settings” or “Configurations” of WhatsApp.
• Now, enter the “Storage and Data” section.
• The next step is to find yourself in the “Automatic Download” section.
• Click on “Download using mobile data” and “Download using Wi-Fi” and select the options in both: “Photos” and “Videos”.
• This setting complements the previous setting because when any of these elements are sent to you, they are automatically downloaded and stored in the gallery.

Other solutions

• If you chose to only download files using Wi-Fi, check that the network actually has an Internet connection.
• If you have chosen to download files with mobile data, in the same way, check if the megabytes are available in your data plan.
• Free up storage space. When you reach the internal and external storage limit, WhatsApp You can no longer save files. We recommend deleting some photos, videos, documents, applications, etc. that do not serve you.
• Disable “Read Mode” on your microSD card, this will prevent new data from being written to the memory.
• Incorrect smartphone time zone. Fix it as follows:

1. Enter “Settings” of Android mobile.
2. Click on the “System” or “General Management” tab, the name may vary depending on the make and model of the computer.
3. Finally, turn on the “Automatic date and time” switch.
4. Therefore, the date and time data will be the same as the data of the Wi-Fi network you are connected to.

Why You Should Clear Cache of WhatsApp

• Clear the cache first WhatsApp This will help you free up some space on your mobile device. Often it weighs more than 1 GB.
• Likewise, deleting the app’s cache will prevent the app from experiencing errors or certain bugs.
• Likewise, if you choose to do so, you will also delete some junk files that were used only for the update or installation. WhatsApp.
• It’s important to note that you won’t delete documents, photos, videos, or chats by clearing the cache.
• It also doesn’t work to log out of the fast messaging app. If you want to do that, you have to click “Force Close”.
• It’s important to note that you won’t delete documents, photos, videos, or chats by clearing the cache.
• It also doesn’t work to log out of the fast messaging app. If you want to do that, you have to click “Force Close”.
• To delete the cache you need to go to Settings, Applications and search for WhatsApp.

What is cache memory in WhatsApp?

Whatsapp cache refers to the junk files stored in your device’s internal storage. Over time, this cache consumes a lot of space and causes many other problems. All applications have their own cache files stored in the phone’s memory.

Where is the cache of WhatsApp?

According to the website blog.masmovil.esMobiles with a system Android 4.2 In the future, they can delete is hidden of applications from phone settings. To do this, go to: Settings > Applications > Select WhatsApp In the app list. In the menu that appears, click on Storage and then ‘Delete is hidden‘.