Consumer organization TestAchats says it has received complaints from passengers who could not seek compensation from Ryanair for canceling flights due to the strike, which began on Friday. The Irish company is required to respect the rights of passengers, provide them with accurate and complete information, as well as technically facilitate requests for reimbursement and compensation. Dozens of Ryanair flights will be canceled in Charleroi and Saventem between Friday and Sunday due to the Belgium-based cabin crew strike. Test Achats indicates that it has received numerous testimonials from communicators claiming that communication with the Irish company was incomplete and that it was almost impossible to claim compensation.
“It simply came to our notice then. Not a force like snow, terrorism or a baggage handlers strike. The case law is always clear on this matter. “, The organization clarifies. The customer should be able to choose another flight or reimbursement of the ticket, with the right to compensation of 250 to 600 euros depending on the distance, they add.
TestAchats has also opened a toll free number (0800 29 510) to assist travelers in taking steps to seek compensation.
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