The Secretary of State for Consumer Protection, Eva de Bleiker (Open VLD), has asked the Economic Inspectorate to contact the Irish authorities so they can take action against Ryanair, they said in a press release on Monday.
As Miss de Blicker has already reminded us, customers who purchased a flight on one of Ryanair’s flights canceled last week due to a strike at Brussels and Charleroi airports are entitled to another flight or reimbursement and compensation. But the Secretary of State notes this bitterly: Many passengers complain that Ryanair opposes these compensation claims. “It’s unacceptable, Protesting against the elected Flemish Liberal. If companies find it difficult to deliberately exercise their legal or contractual rights, the Economic Law Code is an unfair trade system that provides for criminal sanctions.
Eva de Bleiker therefore urges the Economic Inspectorate to investigate the situation and inform the Irish authorities.
The Secretary of State also advises consumers who have been (intentionally) barred from claiming compensation to contact the Economic Inspectorate. This can be done by reporting pointdecontact.belgique.be.
“It is unacceptable that consumers are being victimized a second time in this story.The Secretary of State continues in his press release. The rules are clear: flights canceled due to a recent employee strike are eligible for reimbursement and compensation. Ryanair commits a financial crime if it deliberately prevents consumers from exercising their rights.
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