A pub owner who received a negative review from an unhappy customer has replied in the most brutal way.
The woman called “Jo” left the review after visiting The Cowshed at Hucknall, Nottinghamshire in the UK for her sister-in-law’s 50th birthday.
She claimed that her party spent approximately £700 (€784) between them on drinks and pizza before they were asked to leave by “staff with awful attitude” for being too drunk.
In the review Jo wrote, she said: “[They] didn’t mind taking the £700 though, I have never been spoken to in such a way.
“Maybe they should open reviews [on their website].”
She then added: “And, yes, our family member was sick, and yes, we cleaned it up so no members of staff were affected by this.
“Maybe a course for your staff in customer service wouldn’t go amiss – rude staff, huffing and puffing because they had a large round to bring out.”
But the restaurant, which has a five star rating on TripAdvisor, shared their version of events from the night on Facebook by saying: “Hi Jo, thanks for reaching out!
“We love feedback, whether it be positive or negative, we especially love feedback like this so others can see the type of people we have to deal with sometimes.”
Firstly, it said that Jo hadn’t spent the amount of money she claimed she did.
To spend that amount of money they would have had to have ordered 39 of their most expensive pizzas and 57 of their most expensive drinks…
The Cowshed continued: “You ordered nowhere near this, Jo… not even close.
“What you and your party spent, Jo, was a far more realistic and believable £280 (£225 on 5 rounds of drinks and £55 on 8 pizzas).”
Then it got a little brutal.
It added: “You all acted like belligerent, entitled little toddlers from the moment you walked through our gates.
“At 4:30pm you showed up with the tables you wanted already taken, but not to worry, we shuffled other customers about at your request in order to accommodate you.
“Then you proceeded to pull our light fittings loose off our boundary fence in order to hang your birthday decor.
“We cleaned up all the smashed pint glasses you broke and birthday cake you dropped and smeared all over our tables and benches, and tolerated the many loud family rows you were having with each other.”
The group also supposedly treated The Cowshed’s staff like “personal servants.”
It wrote: “Clicking your fingers, shouting, swearing and barking your orders at [staff], to the point one was almost in tears and refused to deal with you any more.”
But it didn’t stop there.
He also claimed the group refused to abide by social distancing rules following the coronavirus pandemic.
“Then, for your party’s grand finale, the gentleman in the blue shirt headed into our bar from outside and decided to vomit everywhere but the toilet.”
“Our staff stepped into to help, but you demanded to ‘deal with the situation’ and rather than clean up the mess, proceeded to smear it over an even wider area with our mop, whilst… once again, being loud, rude, sticking your hand in our staff’s faces and shouting over anybody who was trying to communicate with you or help.
“Don’t worry, the staff member that you nearly had in tears earlier on cleaned it up for you.
“So now consider this your official barring… don’t you or your group ever set foot through our doors again.”
The interaction went viral on Facebook for the restaurant’s no nonsense reply.
Since being shared it has received over 18,000 likes and 5,800 comments with one person simply saying: “Congratulations Cowshed!
“You have won the internet today!”
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