Mercedes-Benz last week announced plans to use augmented reality at all its Canadian dealerships to improve the efficiency of diagnostics and maintenance.
What seems like science fiction will thus become a reality. Technicians will wear connected HoloLens 2 glasses, which will first allow them to communicate in real time with the brand’s specialists across the planet, for example, using a mirror-only image. With sound.
The augmented reality component provides access to the projected documentation through the lenses of the glasses. They can also focus on specific areas using 3D holograms, which will inform the technician about certain procedures that need to be done.
Mercedes-Benz’s stated goal is to improve the speed of repairs and maintenance and to facilitate faster transfer of information between specialists and technicians working directly on vehicles. In the context of labor shortages, this technology can be very useful. If it brings back the expected dividend, it will undoubtedly cascade to other manufacturers.
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